FAQs

Order

How Do I Place An Order?

Select an item you like and click on "add to cart" then continue shopping until you are ready to complete your purchase. then, click “checkout” to confirm your items. after you have made any changes and updated the quantities as desired, click “check out" to complete your order.

How Will I Know That My Order Was Accepted?

You will Receive An Email Confirmation Shortly After Your Order Has Been Placed. Please Allow Up To 2 Business Days For Order Processing.

Can I Change, Alter, Or Cancel My Order?

Once An Order Is Received, It Immediately Goes Into Processing And We Are Unable To Make Any Changes. Please Carefully Review Your Order Contents, Shipping Information, And Payment Details Prior To Submitting Your Order.

Shipping

Do You Ship Internationally?

Yes! We Ship Worldwide, And We Usually Ship Orders In Stock Within 1–2 Business Days.

How Long Does Shipping Take, And How Much Will It Cost Me?

We Process And Ship Our Orders Monday-Friday From 8 Am To 5 Pm Est, And Our Orders Typically Leave Our Facility Within 48-72 Business Hours. Once Your Order Ships, You Will Receive An Email Confirmation With Tracking Details.

I Placed An Order But Never Received A Confirmation Email From You. What Do I Do?

Kindly Check Your Spam Folder To See If Your Confirmation Email Was Sent There.

How Do I Track My Order?

You will Receive Your Tracking Information Once Your Order Enters The Shipping Phase. Please Allow Up To 24 Hours After You Receive This Information For The Initial Updates To Be Available. Click The Track Order Link And Fill In Your Track Number And Click The Track Button. If You Have Further Questions Or Concerns, Please Contact Customer Service For Further Assistance.

Warranty

What If I Receive A Damaged / Faulty Product?

If You Have Received A Damaged Or Faulty Product, Please Send Us An Image Or Video Proof And We Will Send You A New Working Item Right Away (Free Of Charge Of Course).

What Is Your Return & Exchange Policy?

Please Inform Us Within 7 Days With Clear Photos Or Video If You Receive Goods With Problem, You Can Change Or Return The Item, You Just Need To Pay For The Shipping Cost And Return The Item To Us; If Any Quality Problem Within 3 Months, A Free New Replacement Will Be Sent When We Receive The Defective Item; If Any Quality Problem Within 12 Months, A Replacement Will Be Sent And You Only Need To Pay The Shipping Cost.

My Account

How Do I Create An Account?

Click The My Account Link. Then Click On The "Don't Have An Account? Sign Up!" Link And Follow The Instructions To Create A New Account.

How Do I Edit My Account Information?

Click The My Account Link. On The Account Welcome Screen, You Can Add A New Address Or Modify Your Account Information.

I Forgot My Password

Click The My Account Link. Then Click The Forgot Your Password? Link Underneath The Sign In Button. Provide The Email Address Associated With Your Account. Instructions For Resetting Your Password Will Be Emailed To That Address.

How Is Safe My Personal Information?

Our Site Uses A Secure Sockets Layer (SSL) Protocol To Encrypt All Personal Information Sent During The Check Out Process. For More Information On How We Secure And Use Your Information, Please Consult Our Privacy Policy.

Billing

I Have A Question About My Charges

Click The My Account Link Here Or At The Top Right-Hand Side Of Our Site And Sign In To Review Your Orders. You May Compare Your Order History On Our Website, With Your Financial Records. If You Have Further Questions Or Concerns, Please Contact Customer Service For Further Assistance. I Need A Copy Of My Receipt / Invoice Click The My Account Link Here Or At The Top Right-Hand Side Of Our Site And Sign In To Review Your Orders. You May Print The Invoice From Your Order History.

How Long Does It Take For A Refund To Go Through?

We will Process Your Return As Soon As We Receive It, Please Allow 3–10 Days For Your Bank Account To Update.

Do I Still Have To Pay Customs Duty?

You May Be Charged Customs According To The Requirement Of The Local Customs. We Usually Declare Low Price To Avoid Customs Duty(Within A Certain Range). But If There Is Still Have Customs Duty, You Need To Pay It. We Won't Accept Refund Because Of Taxes.

Coupon Codes

Where Do I Enter A Coupon Code?

At The Checkout Screen, There Is A Blank Field Under Your Order Summary That Says "Gift Card Or Discount Code". Please Type In Your Coupon Code, Then Click Apply. The Discount Will Appear In Your Order Summary.

How Do I Apply A Promotional Code To My Order?

At The Bottom Of The First Checkout Page (“Secure Order Form – Step 1 Of 3”), There Will Be A Section Labeled “Promotion Code.” Enter Your Code There, And You Will See The Change This Made To Your Order Reflected On The Next Page.

UVLED Light

 

What does low heat model mean?

When press"Low heat model" button,  the lamp is gradually increasing, so the customer will never feel hot hurt even curing harden gels.

UVLED Light Source Is What?

UVLED Light Source Is The Ultraviolet Ray Emitted By The Ultraviolet Light Emitting Diode. The SingleUVLED Can Also Be Called As A Uvled Light Source, A UVLED Light Source Is Divided Into Three Kinds: Surface Light Source, Point Light Source, And Linear Light Source.UVLED Called Cold Light Source, And UV Mercury Lamp And Other Forms Of Light UV Light, Compared With The Names AndUVLED Light Source And UV Light Source (Such As Mercury Lamp For UV Light) Are Emit Ultraviolet Light, But Essentially Have Very Different,UVLED More Environmental Protection, Energy Saving, Long Service Life, High Efficiency Characteristics.

Why Does Nail Feel Burning Sensation During Cure?

All Gels will Generate Heat Itself During Cured, It’s Normal Phenomena. UV Power Is More Than Traditional Bulbs, Therefore, You Will Feel A Little Bit Hotter Than Usual. However, Better Gels Will Generate Less Heat, We Do Recommend To Choose The Better One Or Choose Our New Products, It Could Whiten Your Skin During Cure Your Nail As Well.

Why Does Skin Feel Burning Sensation During Cure?

This Is UV Radiation, As Same As Exposure To Sunlight, Due To UV Power Is More Than Traditional Bulbs, Therefore, It Will Generate More UV Radiation.

Why Is Curing Time Different In Two Different UV Lamp?

Most Of The UV Lamp Is 36 Watts In the Markets, But Some Of Them Are Less Than 24 Watts, Due To The Cost Issue. Therefore, It Will Constrain The Performance Of M365-12, We Do Recommend To Choose The Real 36 Watts One.